Privacy Policy

Effective Date: 14-12-2024

At Customer Care Blore (J M J Electronics), we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

1. Information We Collect

When you use our website or request our services, we collect the following personal information:

  • Name: To identify you and address your service requests.
  • Phone Number: To contact you regarding service appointments and updates.

We may also collect certain non-personal information, such as your device type, IP address, and browsing behavior, through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your service requests and provide doorstep home appliance repair services.
  • To contact you regarding service bookings, confirmations, and follow-up after the service.
  • To improve our services by analyzing customer inquiries and feedback.
  • To send you important service-related notifications (e.g., service reminders, updates, etc.).
  • To manage our advertising efforts through Google Ads and improve the relevance of the ads shown to you.

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or contractual obligations, such as our 3-month service warranty.

4. How We Protect Your Information

We implement a range of security measures to protect your personal data:

  • Secure data transmission using SSL encryption.
  • Access control mechanisms to restrict unauthorized access to personal information.
  • Regular updates to security protocols to maintain data integrity and confidentiality.

While we take all reasonable steps to secure your data, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies (such as Google Analytics) to improve your browsing experience and deliver relevant ads via Google Ads. Cookies help us:

  • Remember your preferences and settings.
  • Monitor website traffic and user behavior.
  • Display personalized ads.

You can manage cookie preferences in your browser settings. However, disabling cookies may impact certain features of our website.

6. Third-Party Advertising

We use Google Ads to advertise our services. Google may collect information about your online activity, including the pages you visit and your interaction with our ads. Google’s privacy practices are governed by its own Privacy Policy, which you can review here: Google Privacy Policy.

7. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with service delivery (e.g., payment processing, customer support) and advertising (e.g., Google Ads).
  • Legal Compliance: We may disclose your information if required by law, such as in response to a legal request or to protect our rights or the rights of others.

8. Your Rights

You have the right to:

  • Access your personal information we hold about you.
  • Update or correct your personal details.
  • Request the deletion of your personal information, subject to legal and contractual requirements.
  • Opt-out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the details provided below.

9. Service Warranty

We offer a 3-month warranty on our services. If you experience issues with the appliance repair within this period, please contact us, and we will assist with resolving the issue under the warranty terms.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Customer Care Blore
J M J Electronics
1st Floor, No 40, Sri Krishna Temple Road,
Near D B Sandra Lake, Doddabommasandra,
Bengaluru (Bangalore) Urban, Karnataka, 560097
Email: Fatehnewads@gmail.com
Phone: +918062181634

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