Terms and Conditions

Effective Date: 14-12-2024

These Terms and Conditions (“Terms”) govern your access to and use of the website, services, and information provided by Customer Care Blore (J M J Electronics). By using our website or engaging our services, you agree to comply with these Terms. If you do not agree to these Terms, you should not use our services or website.

1. Acceptance of Terms

By accessing and using our website and services, you accept and agree to be bound by these Terms and all applicable laws and regulations. We reserve the right to update, modify, or change these Terms at any time, and such changes will be effective immediately upon posting. Please review these Terms periodically to ensure you are aware of any updates.

2. Services Provided

Customer Care Blore (J M J Electronics) provides doorstep home appliance repair services for various home appliances, including washing machines, refrigerators, microwave ovens, and LED TVs, within Bangalore. Our services include:

Diagnostics of appliance issues.
Repair and replacement of parts.
Maintenance services to improve appliance performance.

By using our services, you acknowledge and agree that our services are provided on an independent basis and are not affiliated with any specific appliance manufacturer or brand.

3. Service Requests and Appointments

To request a service, you must provide accurate and complete information, including but not limited to your name, phone number, and appliance details. All service appointments are subject to availability and confirmation by Customer Care Blore. We strive to schedule and complete repairs in a timely manner but are not liable for any delays or cancellations due to unforeseen circumstances.

4. Pricing and Payment

The pricing for services provided by Customer Care Blore will be communicated to you upfront before any work is performed. Payment is due upon completion of the service, and we accept payments through various secure payment methods.

Please note that service charges may vary based on the type of appliance, complexity of the repair, and location. Any additional charges for parts, labor, or special requests will be clearly communicated before work begins.

5. Warranty

Customer Care Blore offers a 3-month warranty on all repairs performed. The warranty covers only the parts and repairs directly related to the service provided. The warranty does not cover issues arising from misuse, accidents, or external factors such as electrical surges. For warranty claims, please contact us within the warranty period, and we will assess the issue and provide assistance as needed.

6. Customer Responsibilities

Accurate Information: You must provide accurate, current, and complete information when requesting services. This includes appliance details and any previous repair history.
Access to Property: You must provide our technicians with access to the appliance and area where repairs will be performed.
Payment: You agree to make timely payment for all services rendered as outlined in the pricing terms.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Customer Care Blore (J M J Electronics) shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including but not limited to damages to property, loss of data, or damage to appliances during or after repairs.

While we strive to deliver the best possible service, we cannot guarantee that all repairs will restore the appliance to its original condition, nor can we prevent future malfunctions. Our warranty covers only the specific issues addressed during the service.

8. Indemnity

You agree to indemnify, defend, and hold harmless Customer Care Blore (J M J Electronics), its officers, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the services, violation of these Terms, or infringement of any rights.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the collection and use of your personal information as described in the Privacy Policy.

10. Prohibited Activities

You agree not to engage in the following activities while using our website or services:

Submitting false or misleading information.
Attempting to gain unauthorized access to our systems or services.
Interfering with or disrupting the operation of our website or services.
Using our services for illegal or harmful activities.

11. Third-Party Links

Our website may contain links to third-party websites or services for your convenience. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

12. Governing Law

These Terms and any disputes arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of the State of Karnataka, India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.

13. Dispute Resolution

In the event of a dispute, we encourage you to first contact us to resolve the matter informally. If a resolution cannot be reached, the dispute may be resolved through mediation or arbitration in Bangalore, Karnataka, as per the applicable laws.

14. Changes to Terms

We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and services after such changes, you agree to be bound by the revised Terms.

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Customer Care Blore
J M J Electronics
1st Floor, No 40, Sri Krishna Temple Road,
Near D B Sandra Lake, Doddabommasandra,
Bengaluru (Bangalore) Urban, Karnataka, 560097
Email: Fatehnewads@gmail.com
Phone: +918062181634